Tel:(+47) 51 89 89 89 post@homeagain.no
The apartments and
our services
Where are the apartments located?

We have three different adresses. Nygata1, Nygata 16 and Kirkegata 30. Please double check what address you have booked. It will say in the Mobilekey app.

Is there an elevator in the building?
Sorry, but none of our apartments have an elevator.
Are there English-speaking TV channels available?

There are both Norwegian and English channel.

What do you provide?

The apartments have linens, towels, handsoap, shampoo, coffee and both soap for the dishwasher and for handwashing. 

Do you offer smoking rooms?
All of our apartments are non-smoking but have a designated smoking area outside.
Do you offer parking spaces?

Since all our locations are in the city center in a pedestrianized street, we don’t have any parking spaces. Go to www.stavanger-parkering.no to read more about the parking offers in the city center. 

 

Is breakfast included?

No, we dont offer breakfast.

Is cleaning of my apartment included?

Yes, on your checkout day. If you stay for more than six nights, you will get free cleaning every 7th day. Please contact us on post@homeagain.no if you would like your apartment cleaned at an additional charge.

Reservations
How do I make a reservation?

Follow the link “search available lodgings” to make your reservation. You can also send us an email at post@homeagain.no and we can help you make a reservation.

How can I cancel or change my reservation?
Send us an email at post@homeagain.no and we will help you.
How do I pay for my stay?
If you have booked your stay through a travel site, the card you entered there will be charged on the day of your arrival. If you have booked through www.homeagain.no, the card you entered will be charged directly after the booking is confirmed and completed.
Do I need to pay a deposit?
No, you don’t need to pay a deposit, but you have to cancel your booking three days prior to arrival or you will be charged 50 %.
Do you have any age limit?
Yes, you must be at least 23 years old to stay at our properties.
Checking in
Where do I check in?

On the day of your arrival, you will be sent a code for the door and a code for  a wireless mobile key via email. You will also have hotel key cards in your room that you can use during your stay.

What if I don’t have a smart phone or know how to operate it?

Please let us know upon arrival and we will arrange how to let you in when you arrive. You will also get regular hotel key cards you can use during your stay.

I am outside the building, but cannot get in.
Call us on 0047 51 89 89 89 and we will remotely open the door for you.
Can I check in early?
If the apartment is available, we can arrange this for you. Please contact us on post@homeagain.no and we’ll see what we can do.
I am arriving late, is that ok?

You can check in whenever you like after 15:00 o’clock. 

During
your stay
Is cleaning of my apartment included?

Yes, on your checkout day. If you stay for more than seven nights, you will get free cleaning every 7th day. Please contact us on post@homeagain.no if you would like your apartment cleaned at an additional charge.

I have lost my key and can’t get my mobile key to work?
Please contact us on 0047 51 89 89 89 and we will help you.
What should I do with the garbage?

Nygata 1 and Nygata 16: You have a garbage disposal bin outside on the terrace.

Kirkegata 30: You have a garbage disposal right inside the main entrance on the left side.

 

When must it be quiet?
In the common outside areas, it must be quiet at 22:00. It should be quiet in the apartments between 23:00 and 07:00, so no loud music or partying is allowed. Failure to adhere to the house rules can result in eviction and a fee may apply.
What if I smoke inside of the apartment?
You will be charged a fee of 2500 NOK for the subsequent cleaning of the apartment.
What is the WIFI password?
The name of the WIFI network is Homeagain and the password is bednbreak1.
How do I use the washing machine?

All apartments in Nygata 1, Kirkegata 30 and the apartments 101, 102, 103 and 106 in Nygata 16 are washer/dryers.

104 and 105 are only washing machine. If they won’t start, make sure to close the hatch on the tumbler inside properly, and reset the mice by turning the know to 0.  

 

How do I use the tv?

Nygata 16 and Nygata 1

 

Kirkegata 30

Freezing or too warm?

 

 

 

Checking
out
How do I check out?
When you are ready to leave, 11:00 at the latest, just leave your key cards in the room and close the door behind you.
What should I do with the garbage?
You have a garbage disposal bin outside on the terrace.
What do I do with the card keys I got in my apartment when checking out?
Just leave the keys and close the door when leaving.
Do you offer luggage storage?

Yes, in Nygata 1 it’s possible to store your luggage on top of the stairs. In Kirkegata underneath the stairs and in Nyagta 16 behind the metall door downstairs.  Please send us an email at post@homeagain.no upon arrival/departure to make the necessary arrangements.